Performing an accurate speed test using Ookla’s Speedtest website ensures a reliable assessment of your internet connection. Follow these steps for optimal results:

1. **Prepare Your Environment:**
– Disconnect or disable any additional devices connected to your network to ensure an exclusive bandwidth for the test. This prevents interference and provides a more accurate representation of your internet speed.

2. **Access Ookla’s Speedtest App:**
– Download the latest version of the Ookla Sppedtest App from either the Microsoft Store (Windows), App Store (iOS), or Play Store (Android)

3. **Select Appropriate Servers:**
– Choose servers that are geographically closer to your location for accurate readings. Recommended servers include WestPA Warren, VNET Erie, or Comcast Pittsburgh. This minimizes latency and provides a more realistic assessment of your internet speed.

4. **Wired Connection for Accuracy:**
– For the most accurate results, connect your device directly to the router using an Ethernet cable. This eliminates potential signal interference associated with Wi-Fi connections, providing a more precise measurement of your internet speed.

5. **Disable Wi-Fi:**
– Ensure that Wi-Fi is disabled on your device during the speed test. Wi-Fi connections can be affected by interference and signal attenuation, which may lead to less accurate speed readings. A wired connection offers a more stable and reliable measurement.

6. **Check System Requirements:**
– Ensure that the device running the speed test meets the recommended system requirements. A minimum CPU speed of 2.0 GHz with at least 4 logical cores is recommended for optimal performance and accurate readings.

7. **Initiate the Speed Test:**
– Click the “Go” button on the Speedtest website to initiate the test. Ookla will measure your download and upload speeds, as well as ping latency. The results will provide valuable insights into the performance of your internet connection.

8. **Repeat for Accuracy:**
– For a more comprehensive assessment, consider running the test multiple times at different intervals. This helps identify any inconsistencies and provides a more reliable average speed.

By following these steps, you ensure an accurate and reliable speed test using Ookla’s Speedtest website, enabling you to assess the true performance of your internet connection.

To ensure accurate assessment and swift resolution of any concerns you might have, we kindly request that you provide a FULL screenshot of your speed test result. This comprehensive screenshot should include the following details for thorough review:

  1. Full Screen Screenshot Elements:
    • IP Address: Ensure the screenshot includes your device’s IP address for identification.
    • System Tray Icons: Capture the system tray icons displayed on your taskbar.
    • Date/Time: Make sure the date and time are visible in the screenshot.
    • Internet Connection Method: Clearly display whether you are using a wired or wireless connection.

How to Capture a Full Screen Screenshot:

For Windows PC:

  • Press the “PrtScn” (Print Screen) key on your keyboard.
  • Open an image editor like Paint or Word and press “Ctrl + V” to paste the screenshot.
  • Save the image.

For Mac:

  • Press “Command (⌘) + Shift + 3” to capture the entire screen.
  • Locate the screenshot on your desktop.

How to Attach the Screenshot in Common Email Programs:

For Outlook:

  • Compose a new email.
  • Click on “Insert” in the top menu.
  • Select “Pictures” and choose the screenshot file.
  • Click “Insert” to attach the image.

For Gmail:

  • Compose a new email.
  • Click on the “Attach files” icon (paperclip) at the bottom.
  • Choose your screenshot file and click “Open” to attach.

Your cooperation in providing this information is highly appreciated and will assist us in ensuring the quality of your internet service. If you have any further questions or encounter difficulties, please don’t hesitate to reach out to our customer support team.


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