3085 Fluvanna Ave. Ext. | Jamestown, NY 14701 
716.661.3183
How To Pay Your Bill Online
Step 1: How to Login
Option 1:
Locate and click the Pay Your Bill button on the Left side of the page.
Option 2:
Click on the Customer Service menu at the top, then Pay Your Bill.
Either of these options will take you to the next screen.
At this screen you have 3 options.
Option 1:
Click Here to Retrieve your Password.
Option 2:
If you already have your account password, click here to go to the Account Management Portal.
Option 3:
Click here to go to the Account Management Portal and skip this page on future visits.
Option 1: Retrieve Your Password
NOTE: You only need to complete this step the first time you pay online, or if you forget your password in the future.
Click on the text Click Here to Retrieve your Password
Enter your Account Number and Username.
Then click Submit
Your Account Number and Username are on the bottom of your statement.
Email Address Confirmation
Email: will already be filled in if we have an e-mail address on file for your account. If not, or if you would like your new password sent to a different email, please type the correct email address in the box.
Then click Send Password.
You will be taken to this screen.
You can either click on the link "Please click here to login once you receive your password"
or access the link sent to you in your email with your new password.
Enter your Username and Password then click Login
Option 2 . If You Already Have Your Account Password
Once you have your password click on If you already have your account password, click here to go to the Account Management Portal.
Enter your Username and Password then click Login
Option 3 . If You Already Have Your Account Password, Skip this page
"Click here to go to the Account Management Portal and skip this page on future visits"
IF YOU CLICK THIS OPTION YOU WILL AUTOMATICALLY BE BROUGHT TO THE LOGIN PAGE EVERY TIME YOU GO TO PAY YOUR BILL.
IT WILL ELIMINATE OPTIONS 1 AND 2 AS CHOICES, AND BRING YOU DIRECTLY TO THE CUSTOMER LOGIN PAGE.
VS
Step 2: Paying Your Bill
After you enter your Username and Password and click Login you will be brought to this screen.
Now select Make a Payment
Complete Steps 1, 2 and 3 for Making A Payment.
NOTE: In Step 1, the Date displayed is the date the Statement was sent to you, not the due date. Always pay the oldest dated Invoice(s) first to avoid receiving late notices.
Click Submit Payment and you are finished paying your bill.
